Stressful being the HVAC phone operator

When I was growing up I always thought of harshly stressful jobs being in professional industries.

Of course, when you get specialized you have a lot of additional pressure on you.

I always imagined that being a lawyer or healthcare worker was the hardest choice of all. I could not imagine being in a circumstance where someone’s life was in my hands. Well, let me tell you that the line of work I wound up in is equally stressful. I do not have anyone’s life in my hands, however they sure make it seem that way sometimes. Working in the heating as well as cooling industry, it turns out that people can be a tad dramatic. When I first took this job as the phone operator as well as dispatcher for my local HVAC repair shop, I never thought it would be difficult. They told me I would answer the phone, take the HVAC buyer information, as well as schedule the heating & cooling service with one of our professional HVAC professionals. That sounded easy enough to me. What nobody ever told me was how aggravated our customers would be. When somebody has an air quality control failure, obviously they start to lose their mind, however people call me afternoon in as well as afternoon out crying, yelling, as well as begging for help with their central heating as well as cooling system. I do my best to get all of the information about their air conditioning as well as heating system. However, it can be taxing through all of the tears as well as aggravated. Many times, I feel more like a psychiatrist today on a heating as well as cooling repair shop dispatcher. I know that the HVAC professionals have a taxing job once they arrive on the scene. I will always love my heating as well as cooling specialists after this experience.



electric heater