A positive response to a disadvantage review

I have to say for the first five years our company was thriving however then it took a abrupt turn for the worse.

My friend and I began experiencing customers canceling appointments plus my buddy and I were having difficulty attracting new ones.

At first my buddy and I decided that it had to be due to economic hardships however when my buddy and I saw other companies still doing well my buddy and I needed to take a look at what was going on… The first thing my buddy and I looked at was our pricing to make sure that my buddy and I were competitive with the other Heating, Ventilation & A/C companies in village plus all of that seemed to line up. In some cases our services plus products were entirely a better deal so my buddy and I knew that wasn’t the problem, then our receptionist started looking into our online presence to see if there were problems with reviews from previous customers plus that is where my buddy and I found the problem. Apparently one of the professionals that my buddy and I hired over the last year was being rude to our customers when he went on service calls plus they were more than cheerful to put a disadvantage review online about our company. My friend and I decided to let that professional go plus then reached out to the customers who had sited the disadvantage reviews to offer them added services at no charge to make up for the problem. In turn my buddy and I asked them to revise the reviews that they have posted plus they were really understanding. It is hoped that these changes will help repair our reputation plus restore people’s faith in our commitment to making them cheerful.

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